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Mac Mall@#$%^&*&^%$#@$%^%$#

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Posted by Ed Hutchinson: Tue Jan 15th, 2013 23:19

1^st Post

liars idiots and nerdowells OH MY!!!!!!!

I ordered a ipad mini for the wife on Friday from Mac Mall the woman I spoke to could hardly understand me (that should have been a sign to run away) but I went ahead. I was told the item was in stock (led me to believe it was in the California store) and it would ship Friday.Call ended ( I was not given a order number or a tracking number) I got side tracked (Honey do) and did not get back. So I called customer service Saturday, and was given an order number and a tracking number. All is well right NOT I tried the tracking number several times till Monday afternoon, I then had a chat on line with them and was told that it shipped Friday chat ended before I could comment. That started a slow burn and I called customer disservice and was told that I was given an invalid T number ok so give me the right one, couldn't do that as it was a phone order and the person that took the call would have to do it. ok I ll talk to her sorry she must be on break. (you can see where this is going)
so I demanded to speak to a supervisor that won"t help only the order taker can do anything ( I have condensed this muchly) this all lasted over an hour and a half. In the end I was have some fun just shoveling stinky stuff at them. Because I have a background in shipping and receiving I knew they really were just blowing smoke trying to put me off only making thing worse for them I let them off the hook saying that I would probably return the item unopened.

This afternoon I just for grins I checked the tracking number with UPS. yes you know where this is going, item shipped fro Memphis Tenn Monday morning. OH so much could have been avoided had they just told me the truth in the first place instead of covering their nether regions and lying

:whip:

Ed

All will be well in the end
If all is not well
It is not the end!!!!

____________________
R.O.C.E.D. retired old cranky extremely dangerous!

Posted by Robert: Wed Jan 16th, 2013 03:19

2^nd Post

Oh dear! Sorry to hear that Ed.

Perhaps next time you will order from Apple on-line? I never had a problem with the Apple Store.

I am sure Apple would be keen to know what their sellers are up to?

Hope it turns up OK in the end.

____________________
Robert.

Posted by blackfox: Wed Jan 16th, 2013 04:55

3^rd Post

dunno about your side of the pond ed ,but over here we are getting to the point of not being able to actually handle the goods before committing to buying either from the retailer or online .so your buying with no real idea of whether your gonna like something or not .
we have lost to major countrywide electrical /camera retailers in the last month i.e comet and jessops who else will fall this year :thumbsdown:

Posted by Ed Hutchinson: Wed Jan 16th, 2013 04:55

4^th Post

Hi Robert
Apple was a week out, and they charge tax, or I would have ordered from them.
The iPad is on it's way verified by the" invalid "tracking number they gave me it should be here Friday or Monday. I guess they didn't want me to know it was coming from Memphis,
In the end I was having fun with them because I knew more about how the UPS system works and they did not it was fun listening to them digging and backfilling all ways coming back to we can't give you a refund because it item has shipped. I could not get them to tell me what country they were in. I found out later they are in lower slobovia or sum such I was thinking of calling and asking for the new tracking number they promised and never sent to me but a total waste of my time so I refrained from picking on them any more
I was a customer service manager for a photo lab and if my people had done any of the things they did they would have found themselves in heap in the alley, door locked behind them TRUTH IS BEST !!

sorry I am rambling again or could that be yet!!!!:baffled:

Ed

____________________
R.O.C.E.D. retired old cranky extremely dangerous!

Posted by Eric: Wed Jan 16th, 2013 05:24

5^th Post

The problem with buying from the cheapest store can be more about their returns performance.

I am afraid I have started to use Amazon more and more even if I can get the item cheaper elsewhere, as their returns process has always been faultless.

Hope you dont need to discover that part of their service and all is well Ed.

____________________
Eric

Posted by Ed Hutchinson: Wed Jan 16th, 2013 05:36

6^th Post

I just wanted to let you all know what I went through so maybe you won't fall into their spider web or stinky stuff.

Ed

____________________
R.O.C.E.D. retired old cranky extremely dangerous!

Posted by jk: Wed Jan 16th, 2013 09:31

7^th Post

Sorry to hear about your experience Ed.

Hope that the product is OK.

Remember that once you have it that Apple will deal directly with you if you go into an Apple store.

____________________
Still learning after all these years!
https://nikondslr.uk/gallery_view.php?user=2&folderid=none

Posted by Ed Hutchinson: Wed Jan 16th, 2013 14:58

8^th Post

Thanks JK
I know that and never planed on dealing with them anymore anyway.
Nothing I said or did will have any effect on them, but it was fun listening to them squirm. LOL

:devil:

____________________
R.O.C.E.D. retired old cranky extremely dangerous!

Posted by Robert: Wed Jan 16th, 2013 15:34

9^th Post

Ed, I don't understand the "No tax payable" bit.

Here in the UK we have a sales tax called VAT, all sellers charge it unless the product is going abroad. If the product goes abroad, or perhaps in your case into another state, the local tax is payable.

When I have bought things, even used items from private sellers in the US, I have had to pay VAT, AND import duty, AND a 'Handling charge' by UPS or whoever the shipper may have been.

I know Apple play things by the book with tax and stuff, so how come this 'job outfit' can buck the [tax] rules?

Or, will the delivery driver be asking for a check from you when he delivers?

____________________
Robert.

Posted by richw: Wed Jan 16th, 2013 16:25

10^th Post

Robert wrote:
Ed, I don't understand the "No tax payable" bit.

Here in the UK we have a sales tax called VAT, all sellers charge it unless the product is going abroad. If the product goes abroad, or perhaps in your case into another state, the local tax is payable.

When I have bought things, even used items from private sellers in the US, I have had to pay VAT, AND import duty, AND a 'Handling charge' by UPS or whoever the shipper may have been.

I know Apple play things by the book with tax and stuff, so how come this 'job outfit' can buck the [tax] rules?

Or, will the delivery driver be asking for a check from you when he delivers?
Maybe because it's coming from Overseas / Out of State? Here in AUS there is 10% GST (same as VAT) on all domestic items, but from overseas it is only applied where the value is greater than$1000. In the US I believe the sales taxes are applied by State rather than federally.

Posted by jk: Wed Jan 16th, 2013 16:31

11^th Post

Robert wrote:
Ed, I don't understand the "No tax payable" bit.

Here in the UK we have a sales tax called VAT, all sellers charge it unless the product is going abroad. If the product goes abroad, or perhaps in your case into another state, the local tax is payable.

When I have bought things, even used items from private sellers in the US, I have had to pay VAT, AND import duty, AND a 'Handling charge' by UPS or whoever the shipper may have been.

I know Apple play things by the book with tax and stuff, so how come this 'job outfit' can buck the [tax] rules?

Or, will the delivery driver be asking for a check from you when he delivers?
Probably best elained by a USA resident but in some states the Purchase Tax is not charged if it is a sale to a non state resident.
I think New Hampshire and a couple of other states have no sales tax.

I'm sure somebody will correct me if I have misrepresented the situation.

____________________
Still learning after all these years!
https://nikondslr.uk/gallery_view.php?user=2&folderid=none

Posted by Ed Hutchinson: Tue Jan 22nd, 2013 14:40

12^th Post

Hi
JK is right, if you purchase something out of state, in most cases there is no sales tax. Here in Wa. sales tax is almost 10% so on a hi dollar item it pays to go out of state. Some just drive to Oregon, for me the cost there would be more. I order amateur radio gear from there by phone free overnight shipping an no tax.

The iPad mini arrived Monday it is all set up and running fine. I will say I like it everyone complains about the display but I don't see a thing wrong, it is great and I am sure she who must be obeyed will like it too.

:applause:

:thumbsup:

be well :-)

____________________
R.O.C.E.D. retired old cranky extremely dangerous!

Posted by jk: Tue Jan 22nd, 2013 16:57

13^th Post

Well lets hope it performs better than its supplier in Tennessee

____________________
Still learning after all these years!
https://nikondslr.uk/gallery_view.php?user=2&folderid=none

Posted by Ed Hutchinson: Tue Jan 22nd, 2013 20:00

14^th Post

So far all is awesome

Thanks JK

Ed :thumbsup:

____________________
R.O.C.E.D. retired old cranky extremely dangerous!

Posted by jk: Wed Jan 23rd, 2013 12:02

15^th Post

Great news Ed.
I keep thinking that a iPad Mini would be good for travel. I must resist.

____________________
Still learning after all these years!
https://nikondslr.uk/gallery_view.php?user=2&folderid=none

Posted by KenRay: Wed Jan 23rd, 2013 14:41

16^th Post

You will begin having to pay to other states here in the states also. I today received a statement from Amazon detailing items I had purchased for my grandchildren and had shipped to Tenn. It basically indicated I had tax due on them that it was my responsibility to pay.

____________________
Kenneth Ray

Posted by Ed Hutchinson: Wed Jan 23rd, 2013 19:32

17^th Post

I am sure we will see that everywhere here as soon as the policicos find a way
another way for them to get a hand a little deeper in our pockets

A fine is a tax for doing wrong!! A tax is a fine for doing well!!!! o.O

____________________
R.O.C.E.D. retired old cranky extremely dangerous!

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