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D750 recall

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Posted by Eric: Wed Apr 20th, 2016 07:26

1^st Post

My D750 is in the serial number batch that has to be returned to Nikon to check and rectify a possible shutter shadow problem they have discovered. Perfect timing ...just as we are preparing for a holiday in France. Looks like the Fuji will get another outing.

:needsahug:

____________________
Eric

Posted by Gilbert Sandberg: Wed Apr 20th, 2016 09:26

2^nd Post

Eric,
re: preparing for
I would confer with Nikon Service as to the urgency of a check-up/repair, especially if you do not see symptoms of the recall.
Regards, Gilbert

Posted by Eric: Wed Apr 20th, 2016 09:30

3^rd Post

Gilbert Sandberg wrote:
Eric,
re: preparing for
I would confer with Nikon Service as to the urgency of a check-up/repair, especially if you do not see symptoms of the recall.
Regards, Gilbert
Yes I have done that, Gilbert. Have sent a covering letter to the Service Manager. Finger crossed he reads it.
:lol:

____________________
Eric

Posted by jk: Wed Apr 20th, 2016 12:51

4^th Post

There seem to have been a spate of small issues with D600, D750, D800/810.
Is this just a lack of QC or just keeness to provide a perfect product.

Prior to this there was an issue with the D200 and banding back in 2004.

My D600 didnt really suffer from the oily shutter problem so I cant complain but my D200 did need to returned for the banding issue.

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Posted by Eric: Thu Apr 21st, 2016 15:11

5^th Post

I just got an acknowledgement of the body being received at Nikon.

I notice that their schedule for completing the work is , wait for it.....1st APRIL 2016. I hope that they mean 1st May or it's already long over due.

:lol:

____________________
Eric

Posted by jk: Thu Apr 21st, 2016 15:59

6^th Post

Hope you get it back soon Eric.
I have found that Nikon has been very responsive when I needed it.

____________________
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Posted by Eric: Fri Apr 22nd, 2016 11:46

7^th Post

jk wrote:
Hope you get it back soon Eric.
I have found that Nikon has been very responsive when I needed it.
Yes indeed. Just got txt to say it will be returned on next Monday! That's 3working day turnaround. Very good.

____________________
Eric

Posted by Gilbert Sandberg: Fri Apr 22nd, 2016 12:23

8^th Post

Eric,
re: turnaround
Good to see that Nikon Uk have got it organised.
Just consider the effort/logistics required to handle such a recall.
The Nikon service people in the Netherlands have also been getting good reports on the turn-around time.
Regards, Gilbert

Posted by Iain: Sat Apr 23rd, 2016 07:12

9^th Post

I have to send the D7200 in for a focus issue and that was a 3 day turn around. Good service.

Posted by Gilbert Sandberg: Sat Apr 23rd, 2016 13:15

10^th Post

Gentlemen,
Let us not get carried away on the (mostly excellent) service.
There is a big difference (from the service providers point of view) between a recall and an isolated issue on a single camera.
A recall may require an extensive origanising effort (customer information, parts availability, expert technician hours and shipping to and fro)
Regards, Gilbert

Posted by Eric: Sat Apr 23rd, 2016 15:41

11^th Post

I wonder how many D750 bodies need this recall inspection/ repair? They did say there was a queue. Having said that, customer services did advise me to send a begging letter with the body to get the service manager's attention.

...and it worked.

____________________
Eric

Posted by Eric: Wed Apr 27th, 2016 15:21

12^th Post

Well it was back in 3days as promised. The list of items changed, checked and added was surpringly long. I am beginning to wonder if the D750 was only half built when it left the factory!

Looking forward to testing it in the next few weeks.

____________________
Eric

Posted by jk: Wed Apr 27th, 2016 16:31

13^th Post

There seems to another problem being reported on the D750.
http://nikonrumors.com/2016/04/26/new-nikon-d750-err-shutter-issue-reported-online.aspx/

____________________
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