View single post by Eric
 Posted: Sun Aug 18th, 2013 09:15
Eric



Joined: Thu Apr 19th, 2012
Location: United Kingdom
Posts: 4424
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jk wrote: Eric wrote: I currently have a slightly jaundiced view about tech help people.

I've been having an irritating problem with some new software on a new laptop. To make matters worse the op system is new to me as well. So I haven't been able to identify which is causing the problem.

I contacted the software tech support with what I thought was as clear and succinct description of the problem. The answer I got back was to another question.... I never asked!! Trying to get them OFF their mindset now is proving impossible. They think in straight lines.


So before talking to Nikon make sure you can clearly identify the issue without TC, zoom lens, auto ISO...or whatever. In fact it might be worth doing a reboot of the camera and trying again.
Windows8 ????

Yes...some strange default settings.  eg when you hit the delete key...it deletes without a yes/no warning. You have to go and switch ON this safeguard.

Apparently 8.1 is imminent!


My issue was with a video editing program. I later deduced and solved the problem. But for a while I was struggling to establish if it was hardware, OS or software related. So I can understand Jeff frustration.

It would be interesting to hear how the D800 and especially the D800E perform contrajour.

Cant help thinking the Lowpass fiter removal and the extra pixels are going to have a knock on effect somewhere.




____________________
Eric